Execution by Swarm

We all know it. Patient outcomes are greatly affected by patient experience. Even if technology should evolve to the point that make physicians obsolete, the patient experience will live on—and make or break the day. The undeniable fact of the matter is that patient...

Strength in Numbers

A model cell, in the world of performance improvement, is a proof of concept that demonstrates real culture change and real results. 1 It is a testing center to experiment with ideas and put new concepts into action, and the front line of debates between early...